Connectivity FAQ's

Do I need strong data connection or wi-fi to communicate through Lua?
Messaging and file sharing in Lua requires mobile data connections or wi-fi, while calling requires a cellular connection. However, in areas of limited connectivity, Lua has several features that help keep communication going. With push notifications, saved messages, and conversation history, active Lua users have access to some communication before they return to full connectivity.

How does Lua help me communicate in areas of poor connectivity?

Push Notifications
Lua notifications are small, and furthermore compressed so as to require the least amount of bandwidth to send. When Lua is able to receive push notifications, you will be able to read the parts of the message that fit within the device’s push notification character limit, even in poor connectivity. As you encounter better connectivity, the full message populates within your conversation. With the concise nature of Lua messages, users are often able to get their message across within the limits of the push notification.

Saved Messages
Should a message not be sent, Lua does not let your efforts to compose the message go to waste. Lua alerts you that the message could not be delivered, saves the message, and allows you to retry sending the saved message when you’re once again in good connectivity.

Do I need connectivity to access my messages?
With Offline Mode, even in situations with no connectivity, Lua users can still have access to their information. Users can view the contact directory to find departments, titles and groups. You can also review previous conversations that may contain important discussions, information and files already opened in Lua, which may be helpful in the resolution of an ongoing incident.

How do I know if my messages were delivered?
Lua’s ReadReports are a handy way of being absolutely sure messages have been delivered. You can see exactly who has or has not read each message, and when, by tapping into the message. Sent a message in an area of low connectivity? If the ReadReport shows the message was read, you can rest assured it was delivered. Given the critical nature of communication within Lua and the emphasis on accountability, Lua ensures you are clearly notified when your message has not gone through. A “No Internet Connection” banner alerts you whenever you lose connection. Users can still compose messages: Lua alerts you if a message cannot be delivered, and allows you to retry sending the saved message when you’re once again in an area with good connectivity